We require 24-hour notice for penalty free cancellation of appointments.
Clients can cancel appointments by using the website, by calling the salon and speaking with front desk during business hours, or by email at email@example.com
Any missed appointments or appointments cancelled/rescheduled less than 24 hours before the appointment takes place will be charged a $50 fee. Clients giving 6 hours or less notice to cancel/reschedule their appointments will be charged 50% of the scheduled service. No-show appointments will be charged 100% of the service. Any brow design appointment cancelled/rescheduled less than 24 hours before scheduled time will be charged 100% of the cost of service.
• All clients and employees must wear proper PPE. NO PPE, NO APPOINTMENT, NO EXCEPTIONS! We will be cleaning our stations in between clients, and will be limiting the number of clients that we accommodate in the salon at one time. As you know our space is limited, so in an effort to keep everyone alive and safe we ask that you follow our Rules. Please come to your appointment on time.
We ask that clients call the salon and notify front desk if they will be late arriving for their scheduled appointment.
If we have not been able to contact a client 15 minutes into their appointment, the client will be considered a "no show" and their spot will be reopened and made available for clients wanting to book.
Clients who arrive late for their appointments may have their services adjusted to fit the remaining time. If this happens, the full cost of the service will still apply.
If a client does not show up for their scheduled appointments, they will be subject to pay the full amount of the base menu price.
requires a credit card on file for all scheduled appts. NO EXCEPTIONS!!! This is a non-negotiable. If you do not have a credit card then you may walk in to the salon and pay in cash to secure your appointment.
All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have to contact the Salon to receive a complimentary service to adjust any dissatisfaction within 3 days. It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service.
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